Harmony United Psychiatric Care (together with Harmony United Healthcare LLC and its affiliates, “HUPCFL”) provides comprehensive outpatient mental health and psychiatry services in Florida through in-person visits and virtually through our online services.
NOTE TO PATIENTS: This policy does not govern how we handle the information you provide to us while being treated as a patient of our facilities and other Protected Health Information (“PHI”) as defined under the Health Insurance Portability & Accountability Act and related federal and state laws and regulations (collectively referred to as “HIPAA”). ALL PROTECTED HEALTH INFORMATION IS GOVERNED BY OUR NOTICE OF PRIVACY PRACTICES. Please see that notice for information on how we handle PHI and your rights in regard to your PHI.
1. How We Collect Information
We may collect information about you by various means, including through our Services, directly from you in-person or when you contact us, and from your other providers or third parties.
2. Types of Information We Collect
In order to better provide you with our Services, we may collect the following categories of information:
As noted above, any Protected Health Information (PHI) we collect is handled separately, subject to our HIPAA Notice of Privacy Practices.
If you provide us with information regarding another individual, you represent that you have that person’s authorization and consent to give us his or her information and to permit us to use the information in accordance with this policy.
3. Online User Activity, Cookies, and Information Collected by Other Automated Means
Cookies are a commonly-used web technology that allows websites or mobile apps to store and retrieve certain information on a user’s system, and track users’ online activities. We and our service providers may collect information about your use of our Services by such automated means, including but not limited to cookies, pixels, and other similar technologies. These tools can help us automatically identify you when you return to our Services. Cookies help us review traffic patterns, improve our Services, and determine what Services are popular.
When you use the Services, the information we may collect by automated means includes, for example:
4. How We Use Information We Collect
We may use the information we obtain about you for purposes allowed by applicable laws, including:
We may also use or share information in an anonymized or aggregate manner for purposes such as research, analysis, modeling, marketing, and advertising, as well as improvement of our Services.
5. How We Share Your Information
We will not disclose your personal information to third parties without your consent, except in the following circumstances.
Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us and applicable law.
6. Your Privacy Choices
We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.
7. Links to Other Websites and Third-Party Content
Our Services may contain links to other websites or apps. Please be aware that we are not responsible for the content or privacy practices of such other websites or apps, and we encourage you to be aware when you leave our Services and to read the privacy statements of any other website or app that collects personal information.
8. How We Protect Information
We endeavor to maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we maintain against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, we cannot ensure the security of any information you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.
9. Healthcare Providers
If you (on behalf of yourself or your organization) are a healthcare provider under a contractual relationship with us to use these Services in connection with your practice, we may additionally collect your business contact information and other data regarding your use of our Services for analytics, marketing or promotional activities, to the extent permitted by law and our contractual relationship. This may include advertising products or services that may be of interest to you. In addition to communicating with you regarding your and your patients’ use of the Services, we may from time to time contact you to provide announcements, alerts, surveys, or other marketing or general communications. In order to improve our Services, we may be notified when you open an email from us or click on a link therein.
We do not knowingly collect personal data from children under the age of 13 on our Services. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Services, please contact us, and we will endeavor to delete that information from our systems. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will endeavor to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us as directed below.
12. Contacting Us
HIPAA - Privacy Notice Effective 01-01-2022
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Protecting the privacy and the confidentiality of patients’ personal information is important to the providers and staff at Harmony United Psychiatric Care. Every member of our team must abide by our commitment to privacy in the handling of personal information and be informed about the importance of privacy. Our Notice of Privacy Practices applies to the personal health information (PHI) of all patients that are in our possession and control.
Identifying purposes: We ask and collect information to establish a relationship to serve your mental health needs. We obtain most of your information about you directly from you or from your referring physician whom you have authorized to disclose information.
You have the right to determine how your personal health information is used and disclosed. For most healthcare purposes, your consent is implied because of your consent to treatment. However, in all circumstances express consent must be written. Your written consent will be forwarded to the Privacy Officer who will document the request in the patient’s medical records and notify the appropriate health care providers and their supporting staff. We will obtain your consent if we wish to use your information for other purposes.
Personal Health Information permits certain collections, uses, and disclosures of your PHI, despite the consent directive; healthcare providers may override the consent directive in certain circumstances such as emergencies and the consent directive may result in delays in receiving health care.
A. Permitted Disclosures of PHI. We may disclose your PHI for the following reasons:
B. Disclosures Requiring Written Authorization.
C. Your Rights.
D. Changes to this Notice.
We reserve the right to change this Notice at any time in accordance with applicable law. Prior to a substantial change to this Notice related to the uses or disclosures of your PHI, your rights, or our duties, we will revise and distribute this Notice, or you can obtain an updated HIPAA privacy notice on our website or from our office locations.
E. Acknowledgment of Receipt of Notice.
We will ask you to sign an acknowledgment that you received this Notice.
F. Questions and Complaints.
If you would like more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made regarding the use, disclosure, or access to your PHI, you may submit a complaint to us by contacting the Privacy Officer at the address and phone number at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file such a complaint upon request.
We will retain your information only for the time it is required for the purposes we describe and once your personal information is no longer required, it will be destroyed. However, due to our ongoing exposure to potential claims, some information is kept for a longer period of time.
H. Safeguards: We protect your information with appropriate safeguards and security measures. The practice maintains personal information in a combination of paper and electronic files. Recent paper records concerning individuals’ personal information are secured and kept on-site at our office.
Access to personal information will be authorized only for the healthcare providers and employees associated with the practice and other agents who require access in the performance of their duties and otherwise authorized by law. We provide information to health care providers acting on your behalf, understanding that they are also bound by law and ethics to safeguard your privacy.
Our computer systems and electronic medical records are secured so only authorized individuals can access these systems and databases. All our employees use HIPAA-compliant email which is encrypted. However, sending emails to the office via an email server that is not HIPAA Compliant is not secure against interception. We recommend you only share protected health information via password-protected email communications that you receive from our practice. Otherwise, if you need to send us protected health information, we encourage you to use our secure electronic patient portal, if available or call us. Our practice does not encourage email communication of sensitive information if you do not, use encrypted or HIPAA compliant email services or communicate via password-protected emails from our practice.
Access to correction with limited exceptions: We will give you access to the information we retain about you within a reasonable time, upon presentation of a written request and satisfactory identification. We may charge you a fee for this service and if so, we will give you notice in advance of processing your request. If you find errors of fact in your personal health information, please notify us as soon as possible and we will make the appropriate corrections. We are not required to correct the information relating to clinical observations or opinions made in good faith. You have a right to append a short statement of disagreement to your record if we refuse to make a requested change. If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and then you may challenge our decision.
We encourage you to contact us with any questions or concerns you might have about your privacy. We will investigate and respond to your concerns about any aspect of handling your information.
HIPAA Privacy Notice
Harmony United Psychiatric Care
15544 W. Colonial Drive
Winter Garden, FL 34787
Harmony United Psychiatric Care (together with Harmony United Healthcare LLC and its affiliates, “HUPCFL”) provides comprehensive outpatient mental health and psychiatry services in Florida through in-person visits and virtually through our online services.
Your right to access or use the Services is terminated if you violate these Terms. We reserve the right to revise these Terms, and any rights not expressly granted herein are reserved. Please check back periodically to review any changes to our Terms. Please see Sections 9-11 below regarding your legal rights in any dispute involving our Services.
DISCLAIMER: THE SERVICES ARE INTENDED FOR USE BY PATIENTS, HEALTHCARE PROFESSIONALS, AND OTHER WEBSITE VISITORS FOR INFORMATIONAL PURPOSES ONLY. ALTHOUGH THE SERVICES MAY PROVIDE ACCESS TO INFORMATION OR FACILITATE COMMUNICATION WITH A HEALTHCARE PROFESSIONAL, THE SERVICES DO NOT THEMSELVES PROVIDE ANY MEDICAL ADVICE OR DIAGNOSIS. IN THE EVENT OF A MEDICAL EMERGENCY, PLEASE CALL 911. OTHERWISE, PLEASE DIRECT ANY MEDICAL QUESTIONS TO YOUR HEALTHCARE PROFESSIONAL.
1. Your Responsibilities
You are responsible for any activity that occurs through your user account and you agree you will not sell, transfer, license, or assign your account or any account rights to anyone else. With the exception of individuals or organizations that are expressly authorized to create accounts on behalf of others, we prohibit the creation of and you agree that you will not create an account for anyone other than yourself. All information you provide to us upon account registration and at all other times must be true, accurate, current, and complete to the best of your knowledge, and you agree to update your information as necessary to maintain its truth and accuracy.
2. User Conduct and Restrictions
You may not use the Services for any purpose that is unlawful or prohibited by these Terms.
You may not: (a) decompile, reverse engineer, disassemble, modify, reduce theServices to human readable form or create derivative works based upon the Services or any part thereof; (b)disable any licensing, control or security features of the Services; (c) introduce into the Services any virus or other code orroutine intended to disrupt or damage the Services, or alter, damage or delete any Materials , or retrieve orrecord information about the Services or its users; (d) merge the Services or Materials with another program orcreate derivative works based on the Services or Materials; (e) remove, obscure, or alter any notice of thecopyright or other proprietary legends on the Services or Materials; (f) sublicense, assign, translate, rent,lease, lend, resell for profit, distribute or otherwise assign or transfer the Materials or access to the Services to others; (g) use, or allow the use of, the Services or the Materials in contravention of any federal, state,local, foreign or other applicable law, or rules or regulations of regulatory or administrativeorganizations; (h) otherwise act in a fraudulent, illegal, malicious or negligent manner when using theServices; (i) post violent, defamatory, indecent, sexually explicit, discriminatory, unlawful, infringing, hateful or other inappropriate photos or other content, including any posts intended for defaming, stalking, bullying, abusing, harassing, threatening, impersonating, harming, impersonating or intimidating people or entities; (j) create, solicit, transmit, or procure the sending of, any unwanted, unsolicited or harassing comments or communications, including advertising or promotional material, without our prior written consent, including any “junk mail,” “chain letter,” “spam” or any other similar solicitation; (k) access oruse the Services by means of any automated program, expert system, electronic agent or “bot,” and shallnot give any other person or entity unauthorized access to the Services; (l) engage in “scraping,” copying,republishing, licensing, or selling the data or information on the Services.
3. User Information
You agree that we are free to use any feedback, ideas, or suggestions (“Feedback”) that you provide to us with respect to the Services for any purposes whatsoever without any restriction, including developing and marketing new products, services, and features without any liability or payment of any kind to you. You waive all intellectual property rights in any such Feedback.
4. Your Privacy
5. Reporting Infringement And Other Violations
We respect the intellectual property rights of others, and we prohibit users of our Services from (i) submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights, or (ii)engaging in any activities that violate these Terms. Please report any such issues to us via the contact information provided at the end of these Terms.
6. Our Intellectual Property Rights
7. Links to other sites
8. Linking to our Sites
You may link to our Services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. The Services may provide certain social media features that enable you to link from your own or certain third-party websites to certain content on our Services; send communications with certain content, or links to certain content, using the Services; or cause limited portions of content on the Services to be displayed or appear to be displayed on your own or certain third-party websites. You may use these features solely as they are provided by us, and must not otherwise: establish a link from any website that is not owned by you; cause the Services or portions of it to be displayed on, or appear to be displayed by, any other site (for example, scraping, framing, deep linking, or in-line linking); or take any action with respect to the Services that is inconsistent with these Terms. We may disable any social media features and any links at any time without notice at our sole discretion.
9. Disclaimer of Warranties; Limitation of Liability
YOUR USE OF THE SERVICES AND MATERIALS IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND MATERIALS ARE PROVIDED “AS IS” WITHOUT A REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE FUNCTIONS OR CONTENT CONTAINED ON THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS THROUGH USE OR DOWNLOADING MATERIAL FROM THE SERVICES. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT OR INDIRECT, ACTUAL, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES THAT MAY ARISE FROM THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, AND IN SUCH JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
BY ACCESSING THE SITES, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF ANY LAW, WHICH PROVIDES THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.
We may update our Services and Materials from time to time, but they will not necessarily be complete or up-to-date. Although it is our intention for the Services to be available as much as possible, there may be occasions when the Services may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We may remove any content from the Services for any reason, without prior notice. Content removed from the Services may continue to be stored by us, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order or similar legal process.
The provisions in our Terms are intended to be only as broad and inclusive as is permitted by applicable law. We recognize that some laws provide consumers specific rights and remedies and expressly prohibit waiver of these rights. Except to the extent required by such laws, as applicable, you waive all damages under any cause of action other than actual damage for out-of-pocket loss. For example, except with respect to these laws, you waive nominal damages, liquidated damages, statutory damages, consequential damages, presumed damages, as well as the imposition of costs and attorney's fees. We reserve all rights, defenses, and permissible limitations under applicable law.
You agree to indemnify us and hold us harmless from and against any and all loss, expenses, damages, and costs, including without limitation reasonable attorneys’ fees, resulting, whether directly or indirectly, from your violation of these Terms. You also agree to indemnify us and hold us harmless from and against any and all claims brought by third parties arising out of your use of the Services and the content you submit to the Services by any means, including without limitation through a posting, a link, reference to other content, or otherwise.
11. Governing Law; Arbitration and Class Action Waiver
THE LAWS OF THE STATE OF FLORIDA WILL GOVERN THESE TERMS AND ANY DISPUTE RELATING TO THE SERVICES, WITHOUT GIVING EFFECT TO ANY PRINCIPLES OF CONFLICTS OF LAWS. EXCLUDING DISPUTES ADDRESSED THROUGH ARBITRATION AS PROVIDED BELOW, YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN ORLANDO, FLORIDA IN RELATION TO ANY CLAIM, DISPUTE, OR DIFFERENCE ARISING FROM THESE TERMS, AND YOU AGREE TO WAIVE ANY RIGHT OF REMOVAL OR TRANSFER WHETHER DUE TO FORUM NON CONVENIENS OR OTHER REASON.
Excluding claims for injunctive or other equitable relief, for claims related to the Services, any dispute or controversy arising out of or relating to these Terms, including without limitation, any and all disputes, claims (whether in tort, contract, statutory, or otherwise) or disagreements concerning the existence, breach, interpretation, application or termination of theTerms, shall be resolved by final and binding arbitration in accordance with the JAMS Inc.Comprehensive Arbitration Rules & Procedures then in effect. There shall be no right or authority for any claims to be arbitrated on a class action basis. The arbitration shall take place in Orlando, Florida, or at the option of the party seeking relief, online, by telephone, online, via written submissions alone or your state of residence, and be administered by JAMS. The decision of the arbitrator will be final and binding on the parties. Judgment on any award(s) rendered by the arbitrator may be entered in any court having jurisdiction thereof. Nothing in this section shall prevent either party from seeking immediate injunctive relief from any court of competent jurisdiction, and any such request shall not be deemed incompatible with the agreement to arbitrate or a waiver of the right to arbitrate. The parties undertake to keep confidential all awards in their arbitration, together with all confidential information, all materials in the proceedings created for the purpose of the arbitration, and all other documents produced by the other party in the proceedings and not otherwise in the public domain, save and to the extent that disclosure may be required of a party by legal duty, to protect or pursue a legal right or to enforce or challenge an award in legal proceedings before a court or other judicial authority.
YOU AGREE THAT EACH PARTY TO A DISPUTE HEREUNDER MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and we agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.
We make no representation that the Services are appropriate or available for use in all jurisdictions. Access to any of the Services from jurisdictions where such access is illegal is strictly prohibited. If you choose to access the Services from such jurisdictions, you do so at your own risk. You are always responsible for your compliance with applicable laws.
12. Termination of Services.
We may, in our sole discretion and at any time, change or discontinue providing any part of the Services. We may impose or change fees for use of certain Services with thirty (30) days advance notice of such change.
13. Entire Agreement; Severability
Except to the extent you are using the Services on behalf of an organization that has entered into a contractual relationship with us for these Services and the terms of that contractual relationship conflict with or otherwise supersede these Terms, you agree that (i) you have read and understood and agree to be bound by these Terms, (ii) these Terms, together with our posted Website and Mobile ApplicationPrivacyPolicy which is incorporated herein by reference, constitute the complete and exclusive statement of the agreement between you and HUPCFL and supersedes all other proposals or prior agreements oral or written, and any other communications relating to the subject matter of these Terms.
If any provision of these Terms is found unenforceable, it shall not affect the validity of the remainder of these Terms, which shall remain valid and enforceable according to its terms, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Services.
14. Contact Information
If you have any questions, concerns, or comments about these Terms or our Services, please contact us by mail at Harmony United Psychiatric Care,15544 W Colonial Dr., Winter Garden, FL 34787; by phone at (352) 431-3940; or by email to email@example.com.
These terms were last updated on February 21, 2022.