Q: Are phone visits with the provider billable?
Yes, phone visits or provider callback services to discuss mental health conditions, medications, medical advice, or any aspect of care are billable time, and its approval is contingent upon the provider callback policy.
Q: Can I Book an Appointment Online?
Yes, you can book an appointment online, visit: www.hupcfl.com/book-appointments
Q: Can I Make a Payment Online?
Yes, you can make a payment online, visit: www.hupcfl.com/pay-bill
Q: Can Providers Call Me If I Request a Provider Call-Back?
Yes, we can arrange for a provider to call you back if you’d like to talk to the provider directly. However, provider call-backs are associated with a fee. Please read our office policies on our “For-Clients” page for more information: www.hupcfl.com/for-clients
Q: How Can I Check What is Covered by My Insurance?
Our Customer Service team in most cases can verify your insurance online and inform you about the services covered. But please understand that the most accurate information may not be available online to us.
However, you can obtain the most accurate information about your insurance by calling your insurance company directly and requesting this information.
Also, your insurance company can give you the most precise estimate of what you will need to pay out-of-pocket for mental health services.
Q: How can I request my medical records?
You are required to complete a Release of Information form and send it through client portal, fax (800-443-6422), or you can contact the office management department at (800) 931-9039 or email at firstname.lastname@example.org if you have any queries or needs help to fill out the form. It should clearly mention “From” and “To”, for whom you are sharing the records with and purpose for the medical records needs to be released. There will be a fee charged for paper or electronic copies of medical records provided directly to the client or to governmental or non-governmental entities.
Q: How early do I have to join for telemedicine appointments?
If you are a new client, please join your appointment by clicking the link which is emailed and/or texted to your cell phone device, at least 15 minutes early. If you are facing some technical difficulties please click on the tutorial video link which you will find at the bottom part of the email that has your telemedicine link. If you are still unable to join, then please contact us at (800-457-4573) or email at email@example.com. If you are an established client, then please join the telemedicine appointment at least 5 minutes early.
Q: How early should I get to the office for my appointment?
If you are a new client, please arrive at the office at least 15 minutes early (Only if you have completed the New Patient Paperwork Online), otherwise please arrive at least 45 minutes early to complete the paperwork in the office. If you are an established client coming for a follow-up, please arrive at the office at least 5 minutes early.
Q: How much is the advance deposit required for insured clients?
An advance deposit of $200 is required for insured clients before scheduling their testing appointment. $100 will be used to cover the cost of testing materials. Remaining balance of the advance deposit ($100) will be refunded upon completion of the testing. Any missed or canceled appointment fees will be deducted from the advanced deposit.
Q: How much is the advance deposit required for self-pay clients?
An advance deposit of $300 is required for self-pay clients before scheduling their testing appointment. This advance deposit will be applied towards the testing fee. Any missed appointment fees incurred will be deducted from the advance deposit.
Q: How much is the initial neurocognitive test charge for online testing?
The initial neurocognitive test charge for online testing is $200. It takes up to one hour and can be taken in the clinic office or sent to the client’s email to complete online. The cost of this testing is not covered by insurance.
Q: How often do I need to be seen by a provider if I am prescribed an ADHD Medication (stimulant) or other schedule II medication?
If you are prescribed an ADHD Medication (stimulant) or other schedule II medication you must be seen by a provider at least once every 30 days.
Q: How often do I need to be seen by a provider if I am prescribed benzodiazepines, hypnotics, and other schedule III-V medications?
If you are prescribed any benzodiazepines (alprazolam (Xanax), chlordiazepoxide (Librium), clorazepate (Tranxene), diazepam (Valium), halazepam (Paxipam), lorazepam (Ativan), oxazepam (Serax), prazepam (Centrax), and quazepam (Doral). Clonazepam (Klonopin), diazepam, and clorazepate), hypnotics (Ambien (zolpidem), Belsomra (suvorexant), Butisol (butabarbital), Doral (quazepam), Edluar (zolpidem), Estazolam, Flurazepam, Halcion (triazolam)) and other schedule III-V medications you must be seen by a provider at least once every 90 days.
Q: How Soon Should I Cancel my Appointment if There is an Emergency?
If you need to cancel your appointment due to an emergency, please – as soon as possible – email us or send us a message through your Patient Portal account to cancel your appointment.
Q: How will phone services for clients with insurance be billed?
Phone services will be billed to the insurance carrier. Co-pay, coinsurance, or deductible with the insurance plan will be applicable to these phone visits in a similar fashion as they would to regular office visits.
Q: Is online neurocognitive testing available?
Yes, online neurocognitive testing is available for ADHD/Dementia/TBI/Autism Spectrum Disorder, etc. It can be done on a computer in the clinic office or emailed to the client to be completed at home.
Q: Is phone communication with the office staff free of charge?
Yes, phone communication with our office staff regarding any aspect of your care (insurance, billing, medication refills, questions related to side effects of medications, prior authorization requests, medical records, any other paperwork request, etc.) is free of charge.
Q: Is there a charge for medical records being sent to a healthcare provider?
There is no charge for medical records that are being sent to a healthcare provider when arranging transition of care or related to communications between healthcare providers.
Q: Is there a missed appointment fee for online-neuropsychological or neurocognitive testing?
No, there is no missed appointment fee for online-neuropsychological/neurocognitive testing.
Q: What are our Office Policies?
Harmony United Psychiatric Care, like other mental health clinics, has a set of standard office policies that protect our patient information and helps us to serve our patients in a better way. Our office policies can be read online at our ‘For-Clients” page: www.hupcfl.com/for-clients
Q: What are the cancellation and missed appointment policies of Harmony United Psychiatric care?
There is a cost incurred by the practice even when you don’t make it to your scheduled appointment. There is a fee for missed appointments or cancellations that occur less than 24 hours (or 1 business day) prior to the set appointment time for Medication Management, Psychotherapy & Counseling, and less than 48 hours prior to set appointment time for in-person Neuropsychological/Neurocognitive Testing.
New Client Appointments (Medication Management and Psychotherapy & Counseling): $100
Established Client Appointments (Medication Management and Psychotherapy & Counseling): $50
New or Established Client Appointment for in-person neuropsychological/neurocognitive testing: $150
Q: What are the fees for medical records?
Fees for records requested by someone other than the client (non-Governmental) will be charged $1.00 per page; Sales Tax and Actual Postage will be charged additionally. Records requested by the client or governmental entities will be charged $1.00 per page for the first 25 pages. For each page in excess of 25 pages, there will be a charge of $0.25 per page. There is a set fee for electronic records delivery (PDF) via email which is $6.50. The cost of reproducing non-written records such as X-Rays will be charged at the actual cost to make the reproduction.
Q: What are the fees for psychiatric consultations?
Psychiatric consultation with Psychiatrist or Nurse Practitioner (Medication Management):
New clients: $325.
Established clients: $225.
Psychiatric consultation With a Therapist/Psychologist
New clients: $225.
Established Clients: $175
For Neuropsychological or Neurocognitive Testing with a Psychologist
The testing fee for the evaluation is $1,300, which includes the cost of testing material and up to a total of 6 hours for the evaluation, test administration, test interpretation, and generating the report. If any additional time is required, it will be billed at $200 per hour.
Q: What Conditions are Treated at Harmony United Psychiatric Care?
Harmony United Psychiatric Care offers services to treat various mental health conditions such as:
Q: What Counseling Services does Harmony United Psychiatric Care Offer?
Q: What happens if a check is returned?
Returned checks will result in a fee of $35.00 plus the current balance due amount. This must be paid prior to any future appointments being scheduled or an approved payment arrangement must be made with the Billing Office at (800) 285-9288 or email at firstname.lastname@example.org.
Q: What happens if I arrive late for my appointment?
If you are late by up to 9 minutes for your appointment you are allowed to see the provider. But if you are late by 10 minutes or more then you may be marked as a no-show because the providers are booked out for the whole day and may not provide services for you. If the provider has availability for the later part of the day, then you may be able to see your provider the same day but later or else you have to reschedule for another day.
Q: What happens if there is a balance?
The balance must be paid in full or an acceptable payment plan must be made with the Billing Office. The payment plan will be approved on a client-by-client basis. Failure to keep your account in good standing can result in termination of care.
Q: What if insurance doesn’t pay for my services?
It is your responsibility to know your insurance coverage. All services rendered that are not covered by the insurance will be your responsibility for payment in full. Payments plans are also available.
Q: What Insurance Plans Does Harmony United Psychiatric Care Accept?
We accept most insurance; check the insurance plans we accept here: www.hupcfl.com/accepted-insurances
Q: What is the charge for returned calls for self-pay clients?
There will be a charge for every returned call by provider, billed at a rate of $25.00 for 5 mins. These calls will be billed in increments of 5 minutes.
Q: What is the deposit required for self-pay clients?
Clients without insurance coverage must pay a $100 refundable deposit before their first visit is scheduled, which can be refunded at the end of their treatments if their account balance is fully paid.
Q: What is the Fee for a Missed Appointment?
The missed appointment fee for a Medication Management or Psychotherapy appointment that was not canceled with at least 24 hours advance notice to our Customer Service Center is $50 for an established Client and $100 for a new Client. The fee applies to In-Office and Telemedicine appointments.
The missed appointment fee for a Neuropsychological Testing appointment that was not canceled with at least 48 hours advance notice to our Customer Service Center is $150. There is no missed appointment fee if you miss your neuropsychological test to be taken online.
Q: What is the fee for completing paperwork such as Disability, FMLA, etc.?
Forms for Disability, FMLA and other paperwork have a processing fee of $25.00 to $75.00 per page of the paperwork, depending on the complexity and time required to complete the paperwork.
Q: What is the missed appointment policy for in-person neuropsychological or neurocognitive testing at Harmony United Psychiatric Care?
A fee of $150 will be charged for any new or follow-up in-person neuropsychological or neurocognitive testing missed appointment or cancellation that occurs less than 48 hours (or 2 business days) prior to the appointment time. There is no missed appointment fee for online neuropsychological or neurocognitive testing.
Q: What is the policy for controlled medications?
Harmony United Psychiatric Care does check drug monitoring program on clients to see what controlled substances are prescribed. Our office policy states that, if it is found that you are being prescribed the same controlled medication from another provider or getting prescriptions for other controlled medications from another provider and failed to disclose to the provider at our practice, this may cause termination of your care from our office.
Q: What is the policy for minor clients?
Clients under the age of 18 must have a parent/legal guardian attend their first appointment with them. Follow-ups for medication management appointments would require a parent to be present for at least part of the appointment. Follow-ups for psychotherapy or neuropsychological/neurocognitive testing can be done without a parent/legal guardian present during the appointment with parental consent.
Q: what is the standard operating procedure for medication refill requests?
Typically, we require at least 72 hours of time to process any medication refill requests. This is to ensure that the provider has ample time to review the clients’record, evaluate the situation and decide whether the client needs an assessment (change is dosage required or not) before filling the refill request. If provider feels there is no requirement of assessment, then the refill request will be filled accordingly. Therefore, we request clients to contact us at least 72 hours prior for refill requests.
Q: What Services does Harmony United Psychiatric Care Offer?
Harmony United Psychiatric Care is part of Harmony United Healthcare and Research, P.A. We are a full-service psychiatry practice, dedicated and experienced in working with individuals with mental health, substance abuse, and other cognitive disabilities. We see all generations, including children age 5 years and above.
Services We Offer:
Q: Where is Harmony United Psychiatric Care Located?
To know our address, hours of operation, and contact information, click here: www.hupcfl.com/locations
Q: Who are the Providers at Harmony United Psychiatric Care?
Harmony United Psychiatric Care has a team of passionate, caring, and highly skilled providers who offer services in treating various mental health conditions. Please view a list of providers associated with Harmony United Psychiatric Care here: www.hupcfl.com/providers
Q: Who Should I Contact if I Have a Question About My Invoice?
For questions about billing, please contact our Customer Service Center at (800) 457-4573 and select the Billing Office extension from the main menu. You will be connected to our Billing Office.
Q: Why is my social security number required?
Our practice requires the clients/patients or parents/legal guardians to provide their social security number to our practice if they would like to receive services through their health insurances. If anyone wishes not to provide their social security number, then they must choose to receive our services as a self-pay client. Our practice keeps your information confidential and secure.
Q: Why my appointments are getting cancelled?
There may be various reasons for cancellation of appointments, the most common reasons as follows:
Therefore, we recommend you update your account with any change in your insurance plans as soon as possible and please make your payments in a timely fashion to avoid any interruptions in service.
Q: Will I Get Reminders for My Scheduled Appointments?
You will receive appointment reminders beginning 4 days prior to your appointment (In-Clinic or Telemedicine):
Q: Will testing result interpretation be part of the follow-up visit?
Yes, the testing result interpretation will be part of the next scheduled follow-up visit. If you are a self-pay client, you will be responsible for the follow-up visit fee.