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Frequently Asked Questions

What Services does Harmony United Psychiatric Care Offer?

Harmony United Psychiatric Care is part of Harmony United Healthcare and Research, P.A. We are a full-service psychiatry practice, dedicated and experienced in working with individuals with mental health, substance abuse, and other cognitive disabilities. We see all generations, including children age 5 years and above.
Services We Offer:

How Do I Refer a Client/Individual Who I Think is Suffering from Mental Illness?

To refer a client/individual call us at (352) 431-3940 or Email Us at info@hupcfl.com

What Conditions are Treated at Harmony United Psychiatric Care?

Harmony United Psychiatric Care offers services to treat various mental health conditions such as:

What Counseling Services does Harmony United Psychiatric Care Offer?

  • Individual Psychotherapy
  •  Substance Abuse and Addiction Counseling
  •  Couples / Marriage Counseling
  •  Family Psychotherapy
  •  Grief Counseling
  •  Trauma Psychotherapy

Who are the Providers at Harmony United Psychiatric Care?

Harmony United Psychiatric Care has a team of passionate, caring, and highly skilled providers who offer services in treating various mental health conditions. Please view a list of providers associated with Harmony United Psychiatric Care here: www.hupcfl.com/providers

Where is Harmony United Psychiatric Care Located?

To know our address, hours of operation, and contact information, click here: www.hupcfl.com/locations

What are our Office Policies?

Harmony United Psychiatric Care, like other mental health clinics, has a set of standard office policies that protects our patient information and helps us to serve our patients in a better way. Our office policies can be read online at our ‘For-Clients” page: www.hupcfl.com/for-clients

Can Providers Call Me If I Request a Provider Call-Back?

Yes, we can arrange a provider to call you back if you’d like to talk to the provider directly. However, provider call-backs are associated with a fee. Please read our office policies on our “For-Clients” page for more information: www.hupcfl.com/for-clients

Can I Book an Appointment Online?

Yes, you can book an appointment online, visit: www.hupcfl.com/book-appointments

Can I Make a Payment Online?

Yes, you can make a payment online, visit: www.hupcfl.com/pay-bill

What Insurance Plans Does Harmony United Psychiatric Care Accept?

We accept most insurance; check the insurance plans we accept here: www.hupcfl.com/accepted-insurances

How Can I Check What is Covered by My Insurance?

Our Customer Service team in most cases can verify your insurance online and inform you about the services covered. But please understand that the most accurate information may not be available online to us.

However, you can obtain the most accurate information about your insurance by calling your insurance company directly and requesting this information.
Also, your insurance company can give you the most precise estimate of what you will need to pay out-of-pocket for mental health services.

How Soon Should I Cancel my Appointment if There is an Emergency?

If you need to cancel your appointment due to an emergency, please – as soon as possible - email us or send us a message through your Patient Portal account to cancel your appointment.

What is the Fee for a Missed Appointment?

The missed appointment fee for a Medication Management or Psychotherapy appointment that was not cancelled with at least 24 hours advance notice to our Customer Service Center is $50 for an established Client and $100 for a new Client. The fee applies to In-Office and Telemedicine appointments.

The missed appointment fee for a Neuropsychological Testing appointment that was not cancelled with at least 48 hours advance notice to our Customer Service Center is $150. There is no missed appointment fee if you miss your neuropsychological test to be taken online.

Will I Get Reminders for My Scheduled Appointments?

You will receive appointment reminders beginning 4 days prior to your appointment (In-Clinic or Telemedicine):

  • 4 days prior to your appointment is scheduled you will receive an automated phone call (cell phone or home phone) reminder.
  • 2 days prior to your appointment you will receive an email reminder with all the information about your appointment. The email will also contain a link to confirm the appointment or reschedule it.
  • 1 day prior to your appointment and if you have confirmed it, you will receive an automated text message with all the details of the appointment along with a Patient Portal link.
  • Day of the appointment - You will receive an early morning "just in time" automated text message to your cell phone reminding you of all the details of the appointment.

Who Should I Contact if I Have a Question About My Invoice?

For questions about billing, please contact our Customer Service Center at (352) 431-3940 and select the Billing Office extension from the main menu. You will be connected to our Billing Office.

How Do I Contact Harmony United Psychiatric Care?

Contacting us is easy. You can reach us by phone at (352) 431-3940 or Email Us at info@hupcfl.com or Fax Us at (352) 431-3173

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