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Typically, we require at least 72 hours of time to process any medication refill requests. This is to ensure that the provider has ample time to review the clients’ record, evaluate the situation and decide whether the client needs an assessment (change is dosage required or not) before filling the refill request. If provider feels there is no requirement of assessment, then the refill request will be filled accordingly. Therefore, we request clients to contact us at least 72 hours prior for refill requests.

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