Yes, phone visits or provider callback services to discuss mental health conditions, medications, medical advice, or any aspect of care are billable time, and its approval is contingent upon the provider callback policy.

Yes, you can book an appointment online, visit: www.hupcfl.com/book-appointments

Yes, you can make a payment online, visit: www.hupcfl.com/pay-bill

Yes, we can arrange for a provider to call you back if you’d like to talk to the provider directly. However, provider call-backs are associated with a fee. Please read our office policies on our “For-Clients” page for more information: www.hupcfl.com/for-clients

Our Customer Service team in most cases can verify your insurance online and inform you about the services covered. But please understand that the most accurate information may not be available online to us.

However, you can obtain the most accurate information about your insurance by calling your insurance company directly and requesting this information.
Also, your insurance company can give you the most precise estimate of what you will need to pay out-of-pocket for mental health services.

You are required to complete a Release of Information form and send it through client portal, fax (800-443-6422), or you can contact the office management department at (800) 931-9039 or email at [email protected] if you have any queries or needs help to fill out the form. It should clearly mention “From” and “To”, for whom you are sharing the records with and purpose for the medical records needs to be released. There will be a fee charged for paper or electronic copies of medical records provided directly to the client or to governmental or non-governmental entities.

Contacting us is easy. You can reach us by phone at (800) 457-4573 or Email Us at [email protected] or Fax Us at (800) 443-6422

To refer a client/individual call us at (800) 457-4573 or Email Us at [email protected]

If you are a new client, please join your appointment by clicking the link which is emailed and/or texted to your cell phone device, at least 15 minutes early. If you are facing some technical difficulties  please click on the tutorial video link which you will find at the bottom part of the email that has your telemedicine link. If you are still unable to join, then please contact us at (800-457-4573) or email at [email protected]. If you are an established client, then please join the telemedicine appointment at least 5 minutes early.

If you are a new client, please arrive at the office at least 15 minutes early (Only if you have completed the New Patient Paperwork Online), otherwise please arrive at least 45 minutes early to complete the paperwork in the office. If you are an established client coming for a follow-up, please arrive at the office at least 5 minutes early.

Deposit of $200 is required for insured clients before scheduling their testing appointment. $100 will be used to cover the cost of testing materials. Remaining balance of the advance deposit ($100) will be refunded upon completion of the testing. Any missed or canceled appointment fees will be deducted from the advanced deposit.

An advance deposit of $200 is required for self-pay clients before scheduling their testing appointment. Any missed appointment fees incurred will be deducted from the advance deposit.

The initial neurocognitive test charge for online testing is $200. It takes up to one hour and can be taken in the clinic office or sent to the client’s email to complete online. The cost of this testing is not covered by insurance.

If you are prescribed an ADHD Medication (stimulant) or other schedule II medication you must be seen by a provider at least once every 30 days.

If you are prescribed any benzodiazepines (alprazolam (Xanax), chlordiazepoxide (Librium), clorazepate (Tranxene), diazepam (Valium), halazepam (Paxipam), lorazepam (Ativan), oxazepam (Serax), prazepam (Centrax), and quazepam (Doral). Clonazepam (Klonopin), diazepam, and clorazepate), hypnotics (Ambien (zolpidem), Belsomra (suvorexant), Butisol (butabarbital), Doral (quazepam), Edluar (zolpidem), Estazolam, Flurazepam, Halcion (triazolam)) and other schedule III-V medications you must be seen by a provider at least once every 90 days.

If you need to cancel your appointment due to an emergency, please – as soon as possible – email us or send us a message through your Patient Portal account to cancel your appointment.

Phone services will be billed to the insurance carrier. Co-pay, coinsurance, or deductible with the insurance plan will be applicable to these phone visits in a similar fashion as they would to regular office visits.

Yes, online neurocognitive testing is available for ADHD/Dementia/TBI/Autism Spectrum Disorder, etc. It can be done on a computer in the clinic office or emailed to the client to be completed at home.

Yes, phone communication with our office staff regarding any aspect of your care (insurance, billing, medication refills, questions related to side effects of medications, prior authorization requests, medical records, any other paperwork request, etc.) is free of charge.

There is no charge for medical records that are being sent to a healthcare provider when arranging transition of care or related to communications between healthcare providers.

No, there is no missed appointment fee for online-neuropsychological/neurocognitive testing.

Harmony United Psychiatric Care, like other mental health clinics, has a set of standard office policies that protect our patient information and helps us to serve our patients in a better way. Our office policies can be read online at our ‘For-Clients” page: www.hupcfl.com/for-clients

There is a cost incurred by the practice even when you don’t make it to your scheduled appointment. There is a fee for missed appointments or cancellations that occur less than 24 hours (or 1 business day) prior to the set appointment time for Medication Management, Psychotherapy & Counseling, and less than 48 hours prior to set appointment time for in-person Neuropsychological/Neurocognitive Testing.
New Client Appointments (Medication Management and Psychotherapy & Counseling): $100
Established Client Appointments (Medication Management and Psychotherapy & Counseling): $50
New or Established Client Appointment for in-person neuropsychological/neurocognitive testing: $150

Fees for records requested by someone other than the client (non-Governmental) will be charged $1.00 per page; Sales Tax and Actual Postage will be charged additionally. Records requested by the client or governmental entities will be charged $1.00 per page for the first 25 pages. For each page in excess of 25 pages, there will be a charge of $0.25 per page. There is a set fee for electronic records delivery (PDF) via email which is $6.50. The cost of reproducing non-written records such as X-Rays will be charged at the actual cost to make the reproduction.

Medication Management Self-Pay Rates for Physicians, MD/DO: 
• New Client: Initial evaluation for medication management: $400  
• Established Client: Follow-Up Appointments per visit: $275 

Medication Management Self-Pay Rates for Mid-level Providers, APRN/PA: 
• New Client: Initial evaluation for medication management: $325
• Established Client: Follow-Up Appointments per visit for: $225 

Psychotherapy/Counseling Self-Pay Rates for Psychologists/Post-doctoral psychologists: Including: Individual and Couples/Marriage Counseling  
• New Clients: Initial psychiatric evaluation for psychotherapy/counseling: $250
• Established Clients: Follow-Up Psychotherapy Appointments per session: $200 

Psychotherapy/Counseling Self-Pay Rates for Therapists LMHC, LCSW, LMFT, Interns: Including: Individual and Couples/Marriage Counseling  
• New Clients: Initial psychiatric evaluation for psychotherapy/counseling: $175
• Established Clients: Follow-up psychotherapy Appointments per session: $150 

For Neuropsychological or Neurocognitive Testing with a Psychologist
The testing fee for the evaluation is $1,500, which includes the cost of testing material and up to a total of 6 hours for the evaluation, test administration, test interpretation, and generating the report. If any additional time is required, it will be billed at $200 per hour.

Harmony United Psychiatric Care offers services to treat various mental health conditions such as:

•  Depressive Disorders
•  Anxiety Disorders
•  Bipolar Disorders
•  Post Traumatic Stress Disorder
•  Attention Deficit Hyperactivity Disorder
•  Schizophrenia
•  Pre-Surgical Evaluations
•  Memory Problems
•  Adjustment Disorder
•  Suicidal Thoughts
•  Emotional Problems
•  Eating Disorders
•  Substance Abuse & More

• Individual Psychotherapy
•  Substance Abuse and Addiction Counseling
•  Couples / Marriage Counseling
•  Family Psychotherapy
•  Grief Counseling
•  Trauma Psychotherapy

Returned checks will result in a fee of $35.00 plus the current balance due amount. This must be paid prior to any future appointments being scheduled or an approved payment arrangement must be made with the Billing Office at (800) 285-9288 or email at [email protected].

If you are late by up to 9 minutes for your appointment you are allowed to see the provider. But if you are late by 10 minutes or more then you may be marked as a no-show because the providers are booked out for the whole day and may not provide services for you. If the provider has availability for the later part of the day, then you may be able to see your provider the same day but later or else you have to reschedule for another day.  

The balance must be paid in full or an acceptable payment plan must be made with the Billing Office. The payment plan will be approved on a client-by-client basis. Failure to keep your account in good standing can result in termination of care.

It is your responsibility to know your insurance coverage. All services rendered that are not covered by the insurance will be your responsibility for payment in full. Payments plans are also available.

We accept most insurance; check the insurance plans we accept here: www.hupcfl.com/accepted-insurances

There will be a charge for every returned call by provider, billed at a rate of $25.00 for 5 mins. These calls will be billed in increments of 5 minutes.

Clients without insurance coverage must pay a $100 refundable deposit before their first visit is scheduled, which can be refunded at the end of their treatments if their account balance is fully paid.

The missed appointment fee for a Medication Management or Psychotherapy appointment that was not canceled with at least 24 hours advance notice to our Customer Service Center is $50 for an established Client and $100 for a new Client. The fee applies to In-Office and Telemedicine appointments.

The missed appointment fee for a Neuropsychological Testing appointment that was not canceled with at least 48 hours advance notice to our Customer Service Center is $150. There is no missed appointment fee if you miss your neuropsychological test to be taken online.

Forms for Disability, FMLA and other paperwork have a processing fee of $25.00 to $75.00 per page of the paperwork, depending on the complexity and time required to complete the paperwork.

A fee of $150 will be charged for any new or follow-up in-person neuropsychological or neurocognitive testing missed appointment or cancellation that occurs less than 48 hours (or 2 business days) prior to the appointment time. There is no missed appointment fee for online neuropsychological or neurocognitive testing.

Harmony United Psychiatric Care does check drug monitoring program on clients to see what controlled substances are prescribed. Our office policy states that, if it is found that you are being prescribed the same controlled medication from another provider or getting prescriptions for other controlled medications from another provider and failed to disclose to the provider at our practice, this may cause termination of your care from our office.

Clients under the age of 18 must have a parent/legal guardian attend their first appointment with them. Follow-ups for medication management appointments would require a parent to be present for at least part of the appointment. Follow-ups for psychotherapy or neuropsychological/neurocognitive testing can be done without a parent/legal guardian present during the appointment with parental consent.

Typically, we require at least 72 hours of time to process any medication refill requests. This is to ensure that the provider has ample time to review the clients’ record, evaluate the situation and decide whether the client needs an assessment (change is dosage required or not) before filling the refill request. If provider feels there is no requirement of assessment, then the refill request will be filled accordingly. Therefore, we request clients to contact us at least 72 hours prior for refill requests.

Harmony United Psychiatric Care is part of Harmony United Healthcare and Research, P.A. We are a full-service psychiatry practice, dedicated and experienced in working with individuals with mental health, substance abuse, and other cognitive disabilities. We see all generations, including children age 5 years and above.
Services We Offer:

•  Psychiatric Evaluation
•  Medication Management
•  Psychotherapy & Counseling
•  Neuropsychological Testing
• Telepsychiatry

To know our address, hours of operation, and contact information, click here: www.hupcfl.com/locations

Harmony United Psychiatric Care has a team of passionate, caring, and highly skilled providers who offer services in treating various mental health conditions. Please view a list of providers associated with Harmony United Psychiatric Care here: www.hupcfl.com/providers

For questions about billing, please contact our Customer Service Center at (800) 457-4573 and select the Billing Office extension from the main menu. You will be connected to our Billing Office.

Our practice requires the clients/patients or parents/legal guardians to provide their social security number to our practice if they would like to receive services through their health insurances. If anyone wishes not to provide their social security number, then they must choose to receive our services as a self-pay client. Our practice keeps your information confidential and secure.

There may be various reasons for cancellation of appointments, the most common reasons as follows:

1. Inactive insurance on the day of appointment.
2. Balance is greater than or equal to $250.

Therefore, we recommend you update your account with any change in your insurance plans as soon as possible and please make your payments in a timely fashion to avoid any interruptions in service.  

You will receive appointment reminders beginning 4 days prior to your appointment (In-Clinic or Telemedicine):

• 4 days prior to your appointment being scheduled you will receive an automated phone call (cell phone or home phone) reminder.
• 2 days prior to your appointment you will receive an email reminder with all the information about your appointment. The email will also contain a link to confirm the appointment or reschedule it.
• 1 day prior to your appointment and if you have confirmed it, you will receive an automated text message with all the details of the appointment along with a Patient Portal link.
• Day of the appointment – You will receive an early morning “just in time” automated text message to your cell phone reminding you of all the details of the appointment.

Yes, the testing result interpretation will be part of the next scheduled follow-up visit. If you are a self-pay client, you will be responsible for the follow-up visit fee.