Client Guide to
Telepsychiatry Services
Telepsychiatry Troubleshoot
How to Join Telepsychiatry Call Using Android Devices
How to Join Telepsychiatry Call Using IOS Devices
How to Join Telepsychiatry Call Using Window Devices
01
How do I become a Telepsychiatry Client?
Please submit a booking form, call us at (800) 457-4573, or contact our Customer Service Center at [email protected] to sign up for your telepsychiatry visit.
We will follow up with you shortly to schedule your first online session. Immediately after your appointment is scheduled, you will receive an email confirming your appointment time and a link for your required pre-check in information.
If you are a new client, you will also receive an email with instructions to set up your Patient Portal account. You will need to complete all New Patient Paperwork within your Patient Portal account, including the Telehealth Consent Form, at least 48 hours prior to your appointment, or your appointment will be canceled. If you are an existing client, you will need to complete the Telehealth Consent Form if you have not already done so. (The Telehealth Consent Form is also available on the For Clients page).
- One hour before your telepsychiatry appointment, you will receive a reminder email/text with a link to your tele-med visit.
- Please log in 5 minutes before your scheduled appointment time.
- If you are unsure about your device’s readiness for an online counseling session, contact us at (800) 457-4573. We will assist you and do a test run with your device.
02
What do I need to participate in the Telepsychiatry call?
You will need a smartphone, computer/laptop, or tablet with a microphone and camera. Some computers do NOT have a camera and we can help you check for this on your device. To minimize your data charges, you will also need a Wi-Fi/internet connection.
03
How do I get on the Telepsychiatry call with my Provider?
Approximately 1 hour before your scheduled appointment time, you will receive a reminder email and text message from www.medentmobile.com with a link to your tele-med visit. Click on the link 5 minutes before your scheduled appointment time. Once you connect, your Provider will receive a message letting him or her know that you are waiting.
Below are sample messages:
View Sample Email Message
View Sample Cell Phone Text Message
04
What should I do if I cannot connect to the call?
If you are not able to or do not connect to the call, your Provider will contact you within a few minutes after your scheduled appointment time to help you to connect to the call. If your provider cannot reach you, we will conclude that you have missed the Telepsychiatry appointment.
05
What should I do if I cannot make my scheduled Telepsychiatry appointment?
Please keep in mind that a Telepsychiatry visit is the same as an office visit. If you cannot make your appointed time, please call us as soon as possible. We ask that you give us as much notice as possible. However, if you do need to miss your Telepsychiatry call, please email our Customer Service Center at [email protected] or at (800) 457-4573 to reschedule your appointment.
Also, please remember that you will be charged a Missed Appointment Fee if you do not call us at least 24 hours prior to needing to cancel your appointment.
06
How can I make payments for my services (co-payments, deductibles, self-pay fees, etc)?
We will send you an invoice for your co-pay for your Telepsychiatry visit and any remaining previous balance. Alternately, you can make payment directly on our website by clicking “Bill Pay”.
07
What will happen on the Telepsychiatry Call?
First-Time Visit
If you are a new Client, your Provider will confirm a few items with you, such as your current medications and family health history. Please be ready to go through all of your current medications to verify our information.
Next, your Provider – a psychologist, licensed therapist, or psychiatric nurse practitioner – will provide you with the same level of care you would have received as if you were seen at one of our clinics.
This Provider may continue as your regular provider or refer you to another provider within our group to direct and follow your care throughout the treatment of your specific needs.
Follow-Up Appointment
Your First-Time Visit Provider will determine your care plan and schedule your follow-up appointment. However, if your care plan requires you to meet with another provider in our group, your Provider will notify our Customer Service Center and they will contact you to set up your next appointment.
